Deliver consistent, high-quality support experiences by optimizing your help desk processes, improving visibility, and empowering your support team with actionable insights.
Your support team is overwhelmed. Cases are inconsistently documented, delayed, or unresolved. SLAs are missed, and customer satisfaction is unpredictable. You lack visibility into support trends, agent performance, and the true cost of support. Knowledge gaps lead to unnecessary case creation, and your escalation process is inefficient.
We integrate with your team in a fractional, staff augmentation model. We work directly with your support agents and Head of Support to ensure your help desk runs smoothly, efficiently, and with full transparency. We help you make the most of your support tools and data, so your team can focus on delivering exceptional customer service.
Your PSA platform that includes account, contact, and opportunity management
Extend Microsoft Dynamics 365 for Customer Service to provide a fully integrated ticketing system so you can support your customers.
Up to 50 active projects, and 30 billable team members.
Our Managed Services offerings are designed to complement TekStack’s software platform. Unfortunately these services are only available to TekStack software customers.
