Statements of Work lack definition which impacts customer satisfaction and project profitability
Change requests and scope not well managed
Resources are under utilized
No visibility across projects
Not tracking risks, action items, issues, key decisions. visibility across projects
Customers are not held accountable
Project profitability is not being tracked
No confidence in ability to deliver projects as a fixed price
Difficult to train and onboard new resources
No visibility on backlog
How our Project Operations service will make an impact?
Consistent project delivery by using templated plans
Improved customer experience
Shortened onboarding time for new employees
Less dependence on a small number of senior team members
Increased utilization
Better visibility on backlogs
Visibility on project profitability
Increased revenue
Increased capacity to deliver on same size of team
Better visibility on current state of projects
More trust in data
What’s included with this Managed Service?
Project Template Maintenance
Create new project templates
Update existing templates with improvement suggestions
Classification Maintenance
Ensure classifications for projects, project tasks, and users stories
Project Hygiene
Projects have project managers, resource assignments, customer resources, accurate dates, classifications, and progress
Assign resources to tasks
Ensure resources are only assigned to active tasks
Ensure emails and appointments are tracked against projects
Ensure projects are setup to match the statement of work
Statement of Work attached as a document file
Time Sheet Tracking
Ensure time sheets are submitted for all required resources, on time
Track resource utilization identifying resources that need more work
Template Maintenance
Maintain project status report templates
Project Insights
Present backlog, resource utilization and planning, project profitability, task variance, and project variance.
This managed service requires TekStack modules
For this managed service we require TekStack Sales and Marketing Automation modules. Unfortunately we can’t provide this service for customers using alternative platforms.
TekStack Delivery
Your Professional Services Automation platform that includes projects, resources, and time entry.
Pricing in US Dollars. TekStack can provide pricing for CAD, GBP, EUR, and AUD.
Scope Included
Monthly price includes up to 20 project resources, or 40 active projects. For 40 project resources, or 60 active projects, please add $1,000 per month.
Pricing Terms
Pricing based on annual term paid in advance. Monthly pricing is available through our business partner Capchase on an annual term. Just add 10%. Payment by ACH, Wire, or Credit Card. For Credit Card, add 4% processing fee.
Managed Services require TekStack Software
Our Managed Services offerings are designed to complement TekStack’s software platform. Unfortunately these services are only available to TekStack software customers.
Waive Implementation Fees
For customers that contract TekStack managed services, TekStack will waive one-time implementation fees of up to $5,000.
