Let’s Grow

Retain & Grow your Customers

Getting your Net Retention Rate to 110% or more is no accident.  It requires you to get great at onboarding customers, delivering value, communicating with them, and supporting them.

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Standardize your project delivery

We’ll work with your team to establish a project plan template that includes a work breakdown structure, effort and cost budget, and resource requirements so that each project is delivered consistently.

Set better expectations in your sales process

The best way to achieve happy customers is to get off on the right foot.  Set the right expectations with them in the sales process and deliver what you promise by standardizing your project delivery.  

Deliver value quickly and continuously

By helping you run a better Project Management Office, you’ll have resources available for every project, those resources will know what they should be working on and what the expectations are.  You’ll also be able to communicate issues and actions to the internal team and customer team. 

Create a customer journey and playbook

In addition to having a great product, to retain and grow customers you need to provide them support and make sure you give them continual value.  We’ll help implement the best support framework, provide guidance, and help delivery continual education programs.   We can guide you on building the right customer success approach for both your strategic and pragmatic customers.

Can we help you increase your Net Retention Rate?

Our managed services fill in those missing pieces necessary to ensure your customers not only stick around, but grow their investment with your company.

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